Accessibility Policy

Frontenac Mortgage Investment Corporation(“FMIC”) is committed to ensuring equal access and participation for people with disabilities. We believe in integration and we are committed to: (a) meeting the needs of people with disabilities; (b) providing a barrier-free environment; and (c) barrier free services for all clients, prospective clients and employees. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario’s accessibility laws. This policy is intended to guide our efforts to ensure that our offices, products, and services are accessible to all.

FMICis committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination and understands that obligations under the AODA and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law. FMICis committed to excellence in serving and providing our products and services to all clients. Our policy has been drafted with the principles of independence, dignity, integration, and equality of opportunity for people with disabilities in mind.

Communication

We communicate with people with disabilities in ways that take into account their disability. We will work with the person with disabilities to determine what method of communication works for them. We will train employees and affiliates who communicate with clients and prospects on how to interact and communicate with people who have various types of disabilities.

Service Animals

Service animals are always welcome in our offices.

Support Persons

A support person is always welcome to accompany a person with disabilities.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services for clients and prospective clients with disabilities in Ontario, we will notify such clients promptly. This notice will specify the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services that may be available. The notice will be made publicly available on our website at www.fmic.ca and/or in the reception area of our office.

Feedback

FMIC aims to meet or surpass client expectations in servicing clients with disabilities. We welcome feedback on how we are doing in providing accessible client service. Client feedback will help us identify barriers and respond to concerns. Please direct all feedback to [email protected]. Complaints will be addressed according to FMIC’s regular complaint handling procedures and clients can expect a response within 10 business days. Upon request, all documents will be provided in alternative format to take into account a person’s disability.

Questions, feedback and complaints regarding FMIC’s Accessibility Policy can be directed to:

Mail: Frontenac Mortgage Investment Corporation

14216 Road 38

Sharbot Lake, ON       K0H2P0
Fax: 613-279-3060
Phone (toll free): 1-877-279-3061
Email: [email protected]